Privacy Policy

Effective Date: April 14, 2025

DSOFT SOLUTIONS (“us”, “we”, or “our”) operates the DSOFT POS mobile application and website. This Privacy Policy outlines how we collect, use, and protect your data when you use our services.

1. Information We Collect

• Personal Information: Name, email, and Google profile data when logging in via Google Sign-In.
• Business Data: Menu setup, order history, and table management info saved by you in the app.
• Firebase Data: User interactions, business activity, and app behavior stored in Firebase Database and Cloud Storage.
• Analytics Data: Device type, OS version, app version, error logs, crash reports, and anonymized usage trends.
• Location Data: (only if explicitly used or required by a specific feature — e.g., printing over LAN/WiFi).

2. How We Use Your Data

• To authenticate and authorize access to your account
• To store and retrieve your POS data (menus, sales, orders)
• To export data to your connected Google Sheets account
• To analyze app performance and improve stability
• To respond to customer inquiries and provide technical support

3. Third-Party Services We Use

• Firebase Authentication – For secure user login
• Firebase Realtime Database / Firestore – To store business data
• Firebase Cloud Storage – To save images, receipts, or logos
• Google Sign-In – For quick authentication
• Google Sheets API & Drive API – For exporting business data
• Google Analytics (via Firebase) – To understand usage patterns

4. Google API Services Disclosure

Our app’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. Cookies and Tracking

Our mobile app does not use browser-based cookies, but we may use anonymized tracking via Firebase Analytics to improve our services.

6. Data Sharing

We do not sell or share your data with third parties except in the following cases:

• To comply with a legal obligation
• To protect the security or rights of users or the public
• With your explicit consent

7. Data Security

We use secure authentication (OAuth), encrypted transport (HTTPS), and role-based access controls. Despite our efforts, no system is fully immune to threats, and we cannot guarantee 100% security.

8. Data Retention

We retain data only as long as needed for functionality. If a user deletes their account, their data will be removed from our active systems within 30 days.

9. Children's Privacy

Our services are not intended for users under 13. We do not knowingly collect data from children. If you believe a child has provided data, please contact us for immediate removal.

10. International Transfers

Your data may be processed and stored on servers outside your country (e.g., in the United States or Singapore via Firebase). By using our app, you consent to this transfer.

11. Your Rights

You have the right to:

• Request access, correction, or deletion of your data
• Revoke access by logging out or uninstalling the app
• Request a copy of your stored data in readable format

12. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted here with the effective date.

13. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at:

• Company Name: DSOFT SOLUTION
• Registration No.: 202503087126 (003714147-K)
• Email: [email protected]
• Address: No.1 Laluan Klebang Restu 14, Medan Klebang Restu, 31200 Chemor, Perak, Malaysia

14. Open Source Components

This app includes open-source libraries licensed under Apache 2.0 and other permissive licenses. For inquiries, contact us at [email protected].

15. Legal Disclosure

We may disclose your data to comply with legal obligations or defend our legal rights, such as in response to lawful requests by public authorities (e.g., subpoenas or court orders).

16. Withdrawal of Consent

You may withdraw your consent at any time by contacting us. Upon receiving your request, we will take reasonable steps to delete your personal data unless we are legally required to retain it.

17. Third-Party Access

Third-party providers have access only to the information needed to perform their functions and are not permitted to use it for other purposes.

18. Embedded Services

Our app/website may embed third-party services like Google Maps or YouTube, which may collect usage data under their own policies.

19. Enforcement & Complaints

If you believe your data rights have been violated, you may contact your local data protection authority or reach out to us at [email protected].

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