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Terms & Conditions

Effective Date: April 14, 2025

PLEASE READ CAREFULLY: BY USING OUR SOFTWARE AND SOLUTION, OR PURCHASING SERVICES RELATED TO THE SOFTWARE, YOU ACCEPT THE FOLLOWING TERMS AND CONDITIONS IN A LEGALLY BINDING MANNER.

If you are obtaining the software on behalf of a company, you confirm you are authorized to bind the company to these terms. If not, do not install or use the software.

1. Proprietary Rights and Conditions

All software and materials are the intellectual property of DSOFT SOLUTIONS. You may not redistribute, reverse engineer, or resell the software without written consent.

2. Licenses

Each installation requires a valid license. No copying or reselling is allowed without additional licensing agreements.

3. Cloud/Server Licensing

Licensing applies to the specific registered server only. Each cloud deployment must be licensed.

4. Disclaimer of Warranties

The software is provided "as is" without warranties of any kind.

5. Subscription Period

Each software purchase includes a 12-month subscription starting from account creation.

6. Data Ownership

You own the data generated within the software and are responsible for its protection.

7. Refund Policy

No refunds for software after download or installation. Support is available to resolve issues.

8. Website Images

All visuals are illustrative. Contact us for an accurate demo.

9. General Disclaimer

We are not liable for damages resulting from use of the software or related hardware.

10. Pricing

All prices are in USD unless otherwise stated and may include taxes.

11. Quotation Validity

Quotations are valid for 14 days from issuance.

12. Payment Terms

50% upfront; 100% for non-hardware items. Overdue accounts will incur suspension and reactivation fees.

13. Delivery Timeline

Hardware delivery ranges from 2–8 weeks, excluding custom systems.

14. Warranty

12 months software, 36 months hardware (HP), others 12 months unless otherwise stated.

15. Service Level Agreement (SLA)

Response times are categorized from Immediate (30-60 mins) to Low (5-7 business days).

16. Support Services

Support hours: Mon–Sat, 9AM–9PM. Limited to our software only. Outside hours: RM280/trip.

17. Optional Items

Items not listed in the quote are considered optional and must be clearly marked as such.

18. Site Preparation

Client must prepare infrastructure before installation and assign a coordinator.

19. Training

Training will be provided as stated in the quotation/order form.

20. Manday

1 manday = 8 hours of service.

21. Cancellation

No cancellations after signing or payment. Exception for government license rejection (with proof); 25% cancellation fee applies.

22. Grants

We are not responsible for grant approvals or rejections. Orders are non-cancellable regardless of outcome.

23. Agreement

Signing a quote or order implies acceptance of all these terms and conditions.

24. Confidentiality & Security

Clients must ensure their systems are secured and up-to-date. Antivirus and OS updates are client responsibilities.

25. Backup of Data & Program

Backups are scheduled every 24 hours. Clients must ensure data is backing up and retrievable.

26. Renewal and Termination

Subscriptions auto-renew yearly. Written notice 1 month prior is required to cancel.

27. Limitation of Liability

We are not responsible for losses, damages, or defects arising from the use of our software or services.

28–34. Privacy Policy

Refer to our separate Privacy Policy page for sections 28 to 34 on personal data collection, usage, and your rights.

Contact Information

If you have any questions regarding these Terms & Conditions, or need to contact us regarding legal, technical, or administrative issues, you may reach us at:


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